Terms and Conditions

Terms and Conditions for Buy Gold and Silver (a company by Little Extra Trading Pty Ltd)

1. Introduction: By accessing and using this website, you agree to be bound by the following terms and conditions. These terms apply to all transactions conducted on the website of Buy Gold and Silver, a company by Little Extra Trading Pty Ltd, and govern your use of the services provided.
2. Product Information: We offer bullion products, including coins and bars, made of precious metals such as gold and silver. All products are sold based on their bullion content, not numismatic value, unless otherwise stated. The weight, purity, and dimensions of products are guaranteed by the respective mints.
3. Pricing: All product prices listed on our website include applicable VAT for South African residents unless otherwise indicated. The price of bullion products fluctuates based on live market conditions, including the spot price of metals and the exchange rate between the US Dollar and South African Rand.
Please note that quotes provided are only valid for the day on which they are issued. Payment must be made on the same day to secure the quoted price. Any delay in payment may result in a price adjustment due to market volatility.

4. Payment: We accept payments via bank transfer (EFT). Upon receiving a quotation, payment is required on the same day. Once payment has cleared, the order will be processed. Orders will only be shipped or collected once full payment has been received.
5. Shipping and Delivery: Once payment has been received, orders will be shipped within 1-2 business days. Shipping times may vary depending on the destination:
  • Standard delivery times are typically 3 to 5 business days.
  • Overnight delivery is available for most locations outside Johannesburg and Pretoria.
  • Remote areas may experience extended delivery times.
    All shipments are insured, and the contents are discreetly packaged to ensure the safety of your order. Couriers are not informed of the contents of any shipment.

    6. Collection: You may collect your order from our main office in Hatfield, Pretoria. Collection is only available once payment has cleared and stock availability is confirmed.
    7. Storage Options: For customers concerned about security, we offer the option to store purchased bullion in registered storage facilities. Please contact us directly to discuss storage options and fees.
    8. Returns and Refunds: We do not offer returns or refunds on any bullion products once payment has been made. All sales are final.
    9. Back-Orders and Special Orders: From time to time, we may experience stock shortages due to high demand. In such cases, customers may choose between a pre-sale or a special order:
    • Pre-sale: Stock will be reserved once payment is received and will be delivered as soon as it becomes available. Delivery times may vary depending on the status of the incoming shipment.
    • Special order: We will guarantee the availability of the ordered bullion items once payment has been made. Special orders are typically delivered within 8 business days.
      10. Buy-Back Policy: Buy Gold and Silver offers a buy-back option for bullion coins and bars purchased from us. We guarantee the liquidity of your bullion and will assist in facilitating the sale of your Krugerrands or other bullion items.
      11. Authentication of Bullion: All bullion coins and bars sold by Buy Gold and Silver are guaranteed to meet the weight and purity standards set by the mints of origin. We do not provide certificates of authenticity for bullion coins, as legal tender coins are self-authenticating. For numismatic coins, a certificate may be provided when applicable.
      12. VAT Information: Gold Krugerrands are exempt from VAT in South Africa as they are legal tender. However, international bullion coins, including silver coins, are subject to VAT, which is included in the prices quoted on our website.
      13. Risk of Loss: The risk of loss transfers to the buyer once the product has been delivered to the courier for shipment. Although all shipments are insured, customers are responsible for ensuring that their delivery information is accurate to avoid delays or lost packages.
      14. Security and Privacy: We use SSL encryption to protect all personal and financial information transmitted through our website. Your privacy and the security of your data are important to us, and we do not share personal information with third parties except as required to complete your transaction or comply with legal obligations.
      15. FICA Compliance: In compliance with South African regulations, we require customers to provide FICA documents when making purchases. These documents are used for internal purposes and are securely stored.
      16. Market Risk and Counterparty Risk: Investing in bullion products such as gold and silver is subject to market risk. Prices can fluctuate based on prevailing economic and financial conditions. Counterparty risk is minimised with title-owned bullion Krugerrands, as you own the asset outright. Buy Gold and Silver assumes no responsibility for market risk associated with fluctuations in the price of bullion.
      17. Contact Information: For any questions or concerns regarding your order, payment, or shipment, please contact us via telephone or email. Our support team will be happy to assist.
      • justinvd@icloud.com
      • Justin: +27 82 305 0952

      These terms and conditions were last updated 2024. Buy Gold and Silver reserves the right to modify these terms at any time without prior notice.